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Returns Policy

Returns and Refunds

WHAT can be returned?
All Goods can be returned if unopened unused and in original undamaged packaging within 30 days of purchase

WHEN do items need to be returned by?
Items can be returned within 30 days of purchase

WHERE do items need to be returned to?
Return address is F One Moto Pty Ltd, Unit 13, 8 - 10 Technology Dve, Appin, NSW, 2560.

HOW do customers return items?
Please contact us on 02 4631 2599 to obtain a returns form and number. The completed form must be sent back with the returned item.

SHIPPING for returns?
If the product has been supplied incorrectly then F One Moto will email a postage label for free return shipping. If the product was ordered incorrectly then return shipping costs are not covered and 20% handling charge will apply.

CREDIT for returns?
Refunds will be made either by credit card refund or paypal. If the customer prefers a credit note can be raised on their account against future purchases. If a refund is requred for issues that our not the fault of F One moto then the full amount will be refunded less 20% handling fee.  If a store credit is requested the full amount less the original cost of shipping the item will be credited to the customers account.

Instore return option?
Returns can be made in person by appointment only.  Please call 02 4631 2599 to arrange

Packing materials?
Yes products will only accepted back if in original undamaged packaging and sent in reasonable protective material.